- Warranty conditions for Prology products may vary depending on the specific product and country of purchase. However, some general warranty conditions that may apply are:
- 1. Warranty Period: Prology products typically come with a warranty period that varies between 1 and 2 years from the date of purchase. The exact duration of the warranty period may depend on the product.
- 2. Warranty Coverage: The warranty covers defects in materials and workmanship that occur during normal use of the product. It does not cover damage caused by misuse, abuse, or unauthorized modifications.
- 3. Warranty Claim Process: To make a warranty claim, customers need to contact Prology customer support and provide proof of purchase. Depending on the nature of the defect, Prology may either repair or replace the product at its own discretion.
- 4. Exclusions: The warranty does not cover damage caused by accidents, natural disasters, or other external factors beyond Prology's control. Additionally, the warranty does not cover consumable parts such as batteries or accessories.
- 5. Limitations of Liability: Prology's liability under the warranty is limited to the repair or replacement of the defective product. Prology is not liable for any incidental or consequential damages that may arise from the use of its products.
- 6.
- Warranty claims are excluded for damages caused by:
- Misuse: If the product has been used in a way that it was not intended for or in a way that is clearly outlined as prohibited in the user manual, the warranty claim may be denied.
- Abuse: If the product has been physically damaged due to intentional or accidental abuse, such as dropping the product or exposing it to extreme temperatures or moisture, the warranty claim may be denied.
- Unauthorized modifications: If the product has been modified or repaired by anyone other than an authorized technician, the warranty claim may be denied.
- Not following the instructions
- Use of force (eg, shock, impact, case)
- Interventions that are not made by the authorized by us service address were
- Unauthorized attempts to repair
- To send in non-safety packaging
- Normal wear and tear: Over time, products may experience normal wear and tear, which is not covered by the warranty.
- 7. From the scope of the guarantee is not (or no longer) detected defects or damage to the appliance may be repaired for a refund. For a custom quote, please contact our customer service. The shipping costs will in this case, at your expense
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8.Software and licenses are excluded from the warranty:
Software and licenses are typically excluded from the warranty for electronic products. This is because software and licenses are considered to be intangible products that cannot be physically damaged. Additionally, software and licenses can be affected by a wide range of factors that are beyond the control of the manufacturer, such as system compatibility issues or user error. Therefore, the manufacturer typically does not provide a warranty for software or licenses, and customers may need to contact the software vendor or licensing provider for support or replacement if issues arise. It's important to carefully review the warranty conditions and user manual of the electronic product to understand what is and is not covered by the warranty.
- 9. Unless otherwise agreed, rechargeable batteries, batteries and hard drives are excluded from the warranty.
- 10. In the event that your purchased devices have to be registered with the manufacturer with the serial number (e.g. for maintenance and service contracts or license activations), please check immediately after receipt of the goods whether this is possible without restrictions. Otherwise your warranty claims are void.
Notice: Your statutory rights in the event of defects are not restricted by this guarantee promise and you can avail yourself of them free of charge. Any existing statutory warranty rights towards us remain unaffected by this guarantee promise.
In case of a complaint or a cancellation you are welcome to use our contact form.
Prology - Online Shop
Unit 8/4A Bachell Ave, Lidcombe NSW 2141, Australia
CONTACT US: +61 2 8061 6886
E-mail: [email protected]
